Diverse WA training

Diverse WA is cultural competency training for working with people from culturally and linguistically diverse (CaLD) backgrounds.

Group of CaLD peopleThe Western Australian Government takes pride in the State's cultural, linguistic and faith diversity. It is committed to building an inclusive and cohesive society that values and supports this diversity.

The State's diversity offers both benefits and challenges. For the public sector one of the main challenges is in providing appropriate services for all communities. All Western Australians have the right to access services and achieve equitable outcomes.

Diverse WA can help the government achieve its vision of an inclusive WA by training public sector staff to assist people from CaLD backgrounds.

Diverse WA is available free-of-charge to all WA public sector employees and local government staff. WA based non-government organisations (NGOs) can request access by emailing the Office of Multicultural Interests at diversewa@omi.wa.gov.au

Module 1: An introduction to cultural competence

  • Expand your awareness of Western Australia's multicultural society.
  • Build a deeper understanding of culture and the importance of reflecting on your own cultural influences.
  • Understand the theory behind unconscious bias and how it impacts all of us.
  • Realise the benefits of inclusion.
  • Identify barriers to effective intercultural communication and how written, verbal and body language vary across cultures.
  • Understand what language services are, why they are important and how to use them (introduction to Module 2).

Module 2: An introduction to language services

  • What are language services?
  • Understand when to engage an interpreter.
  • Understand how to work with an interpreter.
  • How to commission translations.
  • Create your own multilingual communication strategy.
Page reviewed 15 October 2020